One problem faced by all businesses, now more than ever, is budget constraints and, whilst the operational costs of running legacy systems continue to be a drain on the business, it's difficult to raise the CapEx to build more efficient systems to replace them.

Solution
No capital expenditure - hosted VOIP is provided on a simple, per user, monthly subscription basis for anything from one user upwards. This means no capital expenditure is required, all costs are transparent and predictable, and you only pay for what you use. What's more, because all telephony is delivered over the internet, call charges are lower than with traditional landlines, and all calls within your internal VOIP network are free.

Phone systems are typically purchased with a maximum number of users in mind. So when you need to go over the number of users supported it often means throwing the system out and buying another one, and going through all the headaches again.

Solution
Hosted VOIP does not suffer from any such limitations and, even if you start with 1 and grow to 1,000, the same system will cater for all your needs. If you need to move from an existing system that's no longer suitable, VOIP offers easy migration with no capital costs.

As a new business you want to present a professional image to customers, and to never miss a call. Since you are small you need something low cost and flexible.

Solution
Hosted VOIP offers a simple way to get started, and provides key features that your business needs such, as call redirecting, voice menus and more. Once your business becomes more established, you may want to increase the number of users and change the settings, which can all be done simply through the control panel. Most importantly, the cost per day is less than buying a newspaper.

Too many businesses are still stuck using clunky legacy PBXs (Private Branch Exchanges) with limited, outdated functionality, but are worried about the cost and effort of upgrading.

Solution
Feature-rich VOIP - hosted VOIP gives you affordable access to a cutting-edge phone system. Conference calling, call forwarding, automatic redial, caller ID, call barring, hunt groups, emailed voice messages and other features are all provided for a tiny fraction of the costs charged by traditional telecommunication companies. Moreover, it's 'future proof' - we introduce new features as soon as the latest technology makes them possible, keeping you at the cutting edge whilst removing away the hassle and capital expenditure burden.

Businesses of all sizes are increasingly looking to enable remote workers - both those on the road and those wanting to work from home for some or all of their working week. However, integrating these workers with existing phone systems is a serious headache, and the alternative of providing mobile phones for employees is extremely expensive.

Solution
Anywhere access - users can use their work phone number with just a computer and broadband connection, meaning it can be used irrespective of geographic location. Your users no longer have to give customers multiple phone numbers to contact them on - one business DDI can suffice for all communications.

Most operational and support teams already have more than enough on their plate without adding phone system maintenance and support to the mix.

Solution
Let ThinkGrid do the work - with hosted VOIP, ThinkGrid configures and manages the whole system, supports it 24/7 and provides an easy, online management interface for you to monitor usage and billing.

Most SMBs are unlikely to have the expertise to support their phone systems beyond basic day-to-day maintenance. This means that if things go wrong, it typically takes an on-site visit and a long time to get the system up and running again. What's more, the nature of legacy systems means any repairs tend to be an expensive business.

Solution
State-of-the-art phone infrastructure - VOIP from ThinkGrid means your phone system is running on a world class infrastructure and has 99.99% SLA-backed availability guaranteed. In addition to this, the centralized nature of the service means that on-site visits aren't required to fix any problems that might occur. That said, hosted VOIP comes with 24/7 monitoring and management to negate the danger of any problems in the first place!

SMBs are often under pressure to implement solutions quickly, and the more agility they can have around operational issues such as telephony, the more cost-efficient and competitive the business can be. Painful IT and telephony projects which drag on over budget and over schedule will be all too familiar to most SMBs, and are a huge waste of time, effort and resources.

Solution
Flexible, agile, on demand services - with hosted VOIP, there's no local hardware installation (beyond plugging in your pre-configured phones) and no on-site configuration required, meaning VOIP solutions can not only be deployed rapidly, but with predictable timeframes and fixed, per-user subscription costs.

Despite not having the reach of larger enterprises, many small and medium-sized businesses have multiple offices/sites to cater for. The obvious difficulties of mass-managing infrastructure across multiple locations makes this a time and resource-consuming business.

Solution
Unified hosted infrastructure - because VOIP is a centrally hosted service, it can be deployed just as easily to one office as to twenty, with no additional costs or supplementary fees. What's more, as an on demand, per user service, it makes no difference to us if there's only one user at each location. Thus, instead of having to worry about building, installing and maintaining in-house infrastructure at multiple locations, you can have one central system, easily deployed, easily managed and all maintained by us.

With a traditional phone system, moving offices is an enormous headache, for obvious reasons. As well as the physical effort involved at both ends, your phones will be unavailable during the move.

Solution
Centrally-hosted VOIP - with hosted VOIP, on the other hand, all phone services are run centrally and are always available. Thus the telephony requirements for moving offices need consist of little more than unplugging the phones at the old office and plugging them in at the new one.